We put in a lot of effort and care into creatingTivra Creation accessories and your satisfaction is our utmost priority.
If your product has been damaged during shipping, we will replace it, provided you send us an unboxing video.
To get a replacement, drop us an email along with a photo & unboxing video of the damaged product.
We are unable to accept returns or exchanges due to hygiene precautions, but we accept exchanges if you ship the products back to us in unused and unopened condition. In this case, you would bear the shipping costs to return the product and also for getting a new one in exchange.
Our goal is for our customers to be absolutely delighted with our Hair Accessories! So please reach out to us if you need assistance.
Tivra Creation does NOT accept forced returns and these are non-refundable.
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